The Ferguson organisation has been involved with FPAL for a number of years. During this time we have utilised the system in a wide variety of ways:
- Performance Measurement
- Continuous Improvement
- Benchmarking
- Market Leadership
- Excellence
- Linking workforce to end-user
By imparting this knowledge to our workforce they are empowered to understand how their daily tasks impact on the success of the company.
Capability Profile
Ferguson are one of the few companies in our market sector to have seen the benefit that capability profiling has to offer. Simply, by going through the questionnaire we were able to quantify the existing core competences of the company as well as identify key areas for improvement. By completing this process we have established fundamental benchmarking criteria upon which to continuously improve.
Performance Feedback Reports
The company strives to capture client perceptions by using performance feedback. This not only pertains to the FPAL process, but also directly influences our continuous improvement programme. All clients are canvassed regularly for their honest opinions on the company's performance and this information is used to improve our operations, products, services and ultimately value.
Tech-Web
A new feature of FPAL is their tech-web capability. It is a natural development for Ferguson to link into the facility, to give customers another opportunity to find out about the products and services available from our companies.
The FPAL system will continue to evolve over the coming years with the advantages being mutually beneficial to Ferguson and its existing and prospective clients.
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Our customer focussed team is waiting to take your call. To view our further Standards and Practices, please click the links below.
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